CUSTOMER SERVICE POLICY

Policy Scope & Service Principles

This customer service policy applies equally to all global customers, standardizing pre-sales consultation, order processing, logistics tracking, and after-sales support. We maintain sincere, professional, and respectful service with a confident brand attitude for every shopper.

Professional Pre-Sales Guidance

Our team provides professional support including style selection, texture matching, cap size guidance, wearing tutorials, and daily maintenance tips. We help customers choose the most suitable wigs according to face shape, dressing style, and seasonal needs.

Standard Order Processing Timeline

After payment confirmation, we complete order verification, strict product quality inspection, anti-pressure protective packaging, and shipment arrangement within 1 to 3 business days. All wigs are carefully packaged to avoid extrusion, deformation, and friction damage during international transit.

Global Unified Delivery Standard

All cross-border orders follow a unified estimated delivery cycle of 6 to 12 business days worldwide. No expedited shipping service is available to ensure equal logistics treatment for every global customer.

Permanent Free Global Shipping Benefit

All wig orders enjoy free worldwide shipping with no minimum order value. No handling fees, checkout surcharges, or regional extra fees will be applied, and all transactions are settled in US dollars.

Official 30-Day Free Return Protection

In line with our brand commitment, all orders are covered by a 30-day free return window starting from the delivery date. Qualified products can be returned or exchanged for quality problems, shipping damage, or incorrect item delivery.

Fixed Refund Processing Period

Once returned items arrive at our warehouse and pass official inspection, all refund reviews, verification, and fund releases will be completed within 5 to 10 business days, with funds returned to the original payment method in USD.

Equal Service For All Global Shoppers

We deliver consistent high-quality service to every customer regardless of order amount, purchase region, or shopping frequency. All inquiries, order checks, and after-sales applications receive fair and serious processing.

Continuous Service Experience Optimization

We optimize service workflows based on American consumer habits and global wig retail feedback, improving response efficiency, logistics transparency, and after-sales problem-solving experience.

Core Service Tenet

We stand firmly behind every human hair wig we sell. We combine premium product quality with reliable after-sales service, allowing every customer to shop with confidence and peace of mind.