REFUND POLICY

Policy Purpose & Applicable Range

This refund policy establishes unified return and refund standards for all human hair wigs, glueless wigs, and lace hair products, standardizing cross-border after-sales procedures and protecting global customer rights.

30-Day Official Free Return Window

All global orders enjoy a 30-day free return period calculated from the package receipt date. All valid return applications must be submitted within this timeframe to qualify for official inspection and processing.

Returnable Product Eligibility Standards

Returned wigs must remain unwashed, unworn, unstyled, free of stains, odors, and personal alterations, with original tags, lace integrity, and complete packaging retained. Products damaged by improper wearing, chemical treatment, or personal modification are not eligible for returns.

Qualified Refund & Replacement Scenarios

We support full refunds, partial refunds, or free replacements for objective issues including human hair quality defects, lace damage, shipping extrusion, wrong style/size delivery, and missing accessories.

Required Evidence For Application

Customers applying for quality-based returns may submit clear photos or videos to verify product problems. Our professional after-sales team will conduct objective assessments and provide targeted solutions.

Standard Refund Processing Cycle

After returned goods arrive at our warehouse and pass comprehensive inspection, all refund auditing and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD Refund Standard

All refund amounts are calculated in US dollars based on the original payment amount and returned to the initial payment channel. Final arrival time depends on bank and platform processing rules.

Equal Protection For Discounted Orders

Summer promotional discounted wigs enjoy the same complete 30-day free return protection as full-price products. Verified quality issues on discounted items are fully covered by our after-sales policy.

Non-Returnable Situations

Returns based purely on personal subjective dislike of style, color, or fitting without objective quality defects are not accepted, in line with global hair product retail norms.

Policy Adjustment & Dispute Resolution

We reserve the right to adjust policy clauses in accordance with US consumer protection laws and international e-commerce standards. All after-sales disputes are resolved based on the latest official policy version.